Delivery: Gift Hampers must be ordered 2 -3 days in advance to be delivered on your requisite date. Same day delivery depends on availability. Substitution: All Hamper deliveries are subject to product availability and may be substituted to ensure your order arrives on time. In some cases, where we do not have some items referenced in the product description in stock, a careful substitutions of equal or greater value will be necessary to match the Theme of the Gift Hamper. In those cases, when possible, we will ask you for permission by Email or Phone to make a substitution. If we are unable to reach you, did not receive your reply or there is insufficient time to do so, we will proceed with the substitution. Hampers cannot be exchanged or refunded. This does not affect your statutory rights.